Inclusive Leadership
Performance Leadership
A one or two day programme designed to help your managers and team leaders understand and skilfully apply performance leadership concepts. This course helps your leaders motivate their teams and deliver the desired results.
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Typical Course Outline includes:
• Conceptual understanding of the Performance Management Cycle and how the company vision, strategies and values interrelate
• How to set specific goals and expectations
• Create a feedback culture
• Give motivational feedback
• Give developmental feedback
• Have a performance improvement discussion
• Appraise performance in an annual review
• Get buy-in to an employee development plan
Performance Leadership includes discussion, a set of practical tools, and opportunities to refine skills by practising techniques.
What will your organisation gain from Performance Leadership?
• Proven methodology for retaining and developing staff
• Essential leadership skills for your management team to drive business objectives and results
• A practical toolkit for staff motivation
This course outline not precisely what you are looking for? Tell us what you need and we will customise the material to meet your circumstances.
Case Studies
ManDev consultants Jacquie Stafford and Paul Stafford authored the BBC’s training video ‘The Empowering Appraisal’. This won the Institute of Training and Development’s Training Media Gold Award.
UK distribution Centre for FMCG
ManDev was approached by a Distribution Centre to help their Team Leaders and Managers hold productive discussions with their staff. The client was interested in helping managers give tangible feedback on how well their staff was doing, what development needs they had and how they might develop their skills, both formally and informally.
The Client had a technical system in place for capturing performance data but it had become a paper-pushing exercise rather than a motivational discussion – it was something the shop floor felt was ‘done to them’ rather than a productive conversation.
ManDev developed a one pager for both manager and employee to use to guide the discussion and called it ‘Open Exchange’ to communicate the idea of a two-way conversation. A six hour training session was developed to give leaders skill in three critical areas:
• How to recognise outstanding performance, reward it and stretch employees further;
• How to discuss performance that is less than acceptable, while still maintaining motivation and pulling together actions for improvement;
• How to recognise when performance has reached a stage that consequences must ensue unless an improvement is made, and how to have these conversations.
The training programme was supported with other change management tools such as involvement of leaders in the design, briefings and alignment of individual and team targets.
Open Exchange is now used throughout the distribution business. Each employee has a discussion with his or her leader solely about performance once a quarter. As a result, the programme was also rolled out across the manufacturing business in seven sites across the UK.
Coaching Workshop
A one day activity-based workshop for staff who wish to develop their ability to coach others. The programme provides your employees with the knowledge and skill to coach members of their team to take on new tasks and responsibilities and develop their potential.
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Typical course outline includes:
• Finding coaching opportunities
• How to approach a coaching discussion
• How to discuss the problem or opportunity
• How to find a solution
• How to follow-up
• Pulling it all together
Participants have the opportunity to work on a real life coaching opportunity throughout the workshop – preparing for the discussion, planning key questions and working out how to arrive at a solution.
What will your staff gain from the Coaching Workshop?
• An appreciation of how coaching helps team motivation and job satisfaction
• A skill set which enables leaders to grow the talent in their teams
• A focus on how ‘soft skills’ increase team productivity.
This course outline not precisely what you are looking for? Tell us what you need and we will customise the material to meet your circumstances.
ManDev consultants, Jacquie Stafford and Paul Stafford, are the authors of the BBC’s training video ‘Coaching for Results’, starring Timothy Spall.
Recruitment Interviewing Skills
A one day activity based workshop to help your staff interview consistently and legally so that they find the best candidate for the job. The programme provides the knowledge and skill to help interviewers ask the right questions while promoting your company image.
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Typical course outline includes:
• Getting the job description right so you know what you are looking for
• The interview guide – what questions to ask - what questions not to ask
• Structuring the interview and how to communicate
• Assessing whether the candidate will fit in the team/company
• Making a decision
• Pulling it all together – interview practice and feedback
This workshop can be customised around your current recruitment and selection processes.
What will your organisation gain from this workshop?
• Recruit the right people to do this job
• Maximisation of your recruitment investment because your interviewers will clarify exactly what they are looking for and have the skill to assess candidates
• Interviewer awareness of current legal parameters, ensuring you credibility
Case Study
A pharmaceutical company, whose managers worked with HR staff in the recruitment process, wanted to decrease the number of new starters who left the company quickly. Although new starters had many of the right skills, they did not adapt well to the working environment. The managers learned how to broaden their interviewing skills from asking solely technical questions and ‘having a chat’ to an interview which acknowledged the broader abilities and motivations needed to enjoy the job and do it well. Competencies such as adaptability and stress tolerance were taken into account alongside the important technical knowledge and skill. Although some positions take longer to fill, mangers now focus on hiring people that are likely to stay, and hence costs and labour turnover have dropped.
Influencing Skills
A one day activity based workshop to help participants sharpen their communication skills. It covers three levels of influence:
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• Substantive – ideas must be compelling, sound and clearly conveyed
• Interpersonal – effective listening, questioning and advocacy
• Style based – understanding of how one’s own style and flexing to others to achieve productive interactions.
Typical Course Outline includes:
• The communication Cycle and how to
- question effectively
- really listen and
- put your point across
• Choosing the right media
• Not just what you say, but how you say it – tone and body language
• Ascertaining your own communication style and its strengths
• Identifying others’ styles and their characteristics
• Flexing your own style to communicate and influence
This workshop makes use of on-line questionnaires to help participants accurately determine their preferred style and level of communication skill.
What will your organisation gain from this workshop?
• It will help your participants think through how to best communicate to their teams
• Managers will obtain greater employee buy-in and motivation
• Enhanced participant self-awareness and confidence in dealing with different styles of communication
• Provides practical tools, tips and suggestions for immediate use
This course outline not precisely what you are looking for? Tell us what you need and we will customise the material to meet your circumstances.
